Shopping Terms and Conditions
Terms and Conditions
Pastelia Vintage Art – learn about the rules for making purchases, returns, and complaints. Remember, by making a purchase you automatically accept our terms and conditions.
§ 1. General Provisions
These terms and conditions define the rules for purchasing unique handicrafts and artistic items through the Pastelia Vintage Art website.
All products offered on the website are unique works, handmade or custom-renovated, which gives them an individual and unique character.
§ 2. Product Returns (Withdrawal from the Contract - 14 days)
A customer who is a consumer has the right to withdraw from the purchase contract for standard (ready-made) products without giving a reason within 14 calendar days from the date of receipt of the shipment.
The condition for accepting a return is to send the product back in an unchanged condition, showing no signs of use, and safely packed for transport.
The cost of return shipping is covered by the Buyer.
§ 3. Custom-Made Products and Personalized Gifts
In the case of products made to special order, personalized, or modified according to the Customer's guidelines (custom gifts), the execution process and the contract become binding from the moment details and project assumptions are established.
No right of return: In accordance with Article 38 point 3 of the Consumer Rights Act, the right to withdraw from a distance contract (return of goods within 14 days) DOES NOT APPLY in the case of contracts where the subject of performance is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individualized needs.
From the moment project arrangements begin and work commences, cancellation of the order or its return after delivery are completely excluded.
§ 4. Complaints and Transport Liability
The Seller is responsible for the product's compliance with the contract at the time of its dispatch.
Transport liability: The courier company (carrier) bears full responsibility for damage to the shipment occurring during transport.
In the event of visible damage to the package or finding damage to the contents after opening it, the Customer is obliged to immediately draw up a damage report in the presence of the courier (or report it to the carrier within the required period). The damage report is the only basis for claiming compensation from the transport company.
Exclusion of liability: Mechanical damage resulting from the fault of the carrier (damage in transport) and damage resulting from improper use, storage, cleaning, dropping, or other random events caused by the Customer after receiving the shipment are not subject to complaint with the Seller.
Due to the specific nature of handicrafts and retro/vintage style, certain imperfections, natural material structure (e.g., wood), texture typical of handicrafts, or intentional aging effects are an intended artistic feature of the product and do not constitute grounds for complaint.
§ 5. Final Provisions
In matters not regulated by these terms and conditions, the provisions of the Civil Code and the Consumer Rights Act shall apply.
NOTE!!! We run a so-called unregistered business, we do not issue VAT invoices, only a receipt upon request!
Contact regarding orders, returns, and complaints is made by email or phone using the data provided on the website.